Effective Date: July 1, 2026
At Thrive Veterinary Surgical Services, we value clear and consistent communication with our clients to ensure a smooth process. This payment and cancellation policy outlines the expectations for our services.
Payment Due
Payment is due in full at the time of any service. We accept major credit and debit cards, along with Cherry and CareCredit payment plans. A processing fee is applied to all credit card transactions. Pre-approval of payment plans is required prior to treatment. Cash and checks are not accepted.
Surgery Estimates
You will be provided with a written estimate for any recommended surgical treatment. To simplify the process, estimates are provided as ranges and are good for a limited amount of time. Surgical estimates are not a guarantee of the final cost as costs may vary based on your pet’s condition, surgical needs, response to treatment, and complications. Verbal and/or written estimates will be provided for all consults, rechecks, and diagnostics.
Deposits
Deposits are required prior to all sedated and anesthetic procedures.
Pet Insurance
Acquiring pet insurance prior to your initial consultation with Thrive is highly recommended. Thrive will not alter the date of medical records when your pet is diagnosed with a surgical condition. We will help provide any medical records that are requested by your pet’s insurance company in a timely manner.
Refunds
Given the medical nature of our services, all fees are final and non-refundable except for certain unopened retail products. Retail products may be eligible for return within 10 days.
Cancellations
We understand that plans can change. If you need to cancel or reschedule your pet’s appointment, please let us know as soon as possible. Advance notice allows us to offer that time to another patient in need and helps us keep our schedule running smoothly. Specific cancellation fees are outlined in our new patient welcome packet.
In general, our policy includes the following:
We appreciate your understanding and cooperation as we work to serve as many pets as possible with the highest quality of care.
Changes to This Policy
We reserve the right to update or modify this payment and cancellation policy at any time. Changes will be posted on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this policy or the handling of your personal information, please contact us at:
Thrive Veterinary Surgical Services
16691 E Outer Springer Loop Suite 2, Palmer, Alaska 99645
